disappointed, just got yesterday 3 night stay husband just appalled horrible experience, 3 days spent 1,500.00 hopes having nice winter break, travelled quite bit years truly disappointing far, thank goodness did n't stay longer, things liked:1 airport really expect look like islands.2 weather amazing january.3 pools pretty questioned chlorine, tile blue looks like chlorine cup clear.4 loved no high rise buildings.5 sprawling grounds pretty expected landscaping wild life.6 beach fantastic, spent time just walking.the things did n't like far outweigh good, like lot little things unfortunate 1 3 day trip excited arrive early friday, arriving airport large bus stopped hotels arrived ocean blue, stop shortest stay, apple rep assured early check arrival 1:00 pm, did n't happen, arrived couples got rooms right away, waited 5:00 pm, time checked line long slow, getting turn tell broken english guests not check room n't available, did n't think guest problem, stop told room finally did asked, got different room checked, known going happen prepared bathing suits shorts available, sat lobby jeans long sleeve shirts hours 32 derees pittsburgh n't dressed tropics, 2 room disappointed faced outside resort no view no beach no garden no pool no courtyard, did large smelly dumpster look at.3 taking cold shower no hot water discovered hairdryer room did not work, dinner wet head, n't wait dressed upsetting, 3 times replaced hairdryer finally went dinner, no choice 9:30 restaurants close 10:00.4 alarm clock did n't work called wake following morning, got call.5 refrigerator did not work 2 bottles opened half arrival, gross, 6 dinner terrible margarita night, thing worse food resort lack service.we stood line minutes hostess ackowledge, finally did 20 minute wait, n't understand open tables, afraid n't served getting late, seated waited awhile server, food old not ordered, quality poor.7 ate buffet rest time average, cold items looked like gone bad hot items old, did n't starve pretty terrible.8 upsetting hearing different people premier hotel, 5 apple sure fooled us.9 apple tours picked 8:30 leave flight 1:00. travellers late getting bus did n't depart 9:00, stopped 2 hotels leaving airport, airport long wait departure bummer, got early just wait, 10 language barrier frustrating, completely understand spanish speaking country n't tell resort bilingual employees, did n't meet sure, si senor senora walk away request unfulfilled, 11 accustomed inclusives know tipping goes way, tipped spoke did not help better service way.12 employees completely relentless harassment, did n't want shop buy time share approached dozen times got heated couple times not no not option, employee got nasty n't let just walk away, n't sure asking language barrier, did n't time figure, liked use spa pushy behavior change mind, 13 liked golf n't ask, just n't explained activities, really writing know expect.14 brochure said offered bicycles tried ask said no n't any.15 asked dance lessons said did n't offer, websites brochures offer activities 16 time sheets provide n't apply, example bowling alley said opened 10:00, actually opened 3:00 pm, discrepancies times.17 tried order room service just told person answered housekeeping, tried second time told did n't room service no explanation, told mini mart.18 did lose sun screen fault n't understand looking lost, guest services sent desk, desk sent pool bar, pool bar told guest services, gave up.19 run went mini mart buy, no big deal n't change told buy make 20 dollars exactly, n't expect change.20 tried exchange dollars pesos desk, said no small bills exchange, make sure small bills tip stay, times leave 5 dollar bills tip dollar adequate.21 casino joke, 3rd machines turned broken, casino small begin oh live learn, sure did, spent lot money sunshine sand, best luck vacation, hope better,