resort fled experience terrible difficult know begin, story husband professionals early 30, experienced world travelers staying humble hostels europe 5 star resorts ex seasons hawaii, decided trip minute used travel agent apple vacations, asked elements 5 star accomodations wanted caribbean maybe jamaica, explained wanted spend time beach pool snorkeling basically just outside sun, travel agent told did n't recommend jamaica highly recommended punta cana specifically riu palace, said best hotel island inclusive, convinced pay upgrade junior suite ocean view.upon arriving island paying 10 cover charge travel agent failed tell taken riu palace, reach hotel pass lovely staff quarters, pull missing, beautiful bit, check-in 2nd best stay checking best simple easy, pouring rain travel agent did n't check weather forecast n't really explore much.our junior suite n't impressive, actually n't suite standard room, ocean view, no view service road small strip landscaping, balcony nice privacy seen 12 balconies, shower dark tiled cave, shampoos complimentary toiletries looked like used recycled, room bizarre smell kind like funky baby powder.the bed slept better tile floor newspaper, matress rock hard sheets poorest quality, pillows torn stained, not exactly 5 star accomodations told getting.since limited indoors checked sports bar snack drink, drinks watered terrible, snacks available promised 24/7 hot dogs hamburgers sandwiches refridgerated case, self serve heat microwave, high school cafeteria better food, nachos cheeze whiz better sports arena.we went casino, casino translates 15 slot machines.now eagerly looking forward dinner, forced eat buffet despite open tables restaurants make dinner reservation 7:30a 10:30a person restaurant, no exceptions.the buffet horrible, like segmented pig trough, ate tables stained linens cracked china, guess chipped dinnerware match cracks run exterior building causing wonder stability.leaving buffet hungry ordered room service extremely limited menu, finally arrived highly disappointed, burger sports bar sort sandwich like thing, resembled type sandwich vending machine bowling alley.day 2 worse, awoken 6am footsteps echo entirely tiled building, coming junior suite hall rooms us.after dining breakfast buffet slightly edible dinner located apple vacation rep hotel, transferred room hoping help, room smelled worse view time staff housing.once moved brief break downpour rain, went pool, towel shack towels, does beach hotel huge pool run fresh towels guests, point phoned travel agent transferred iberostar, fled rui palace, over-night camp adults, poorly run, actually slept ate better summer camp basically want restful relaxing pampered vacation not stay riu palace, great want return home stresed arrived.p.s, did mention bugs coming decorative fresh flowers placed room, n't forget harrassed street vendors allowed property,