terrilbe/non-existent management downfall hotel wife domican republic times got engaged feel good sense expected country, fact soft spot dr. family trip time celebrating aunt uncles 25th anniversary parents siblings, occidental positives overall experience negative aspects doubt return dominican, start positives hotel layout nice staff does good job keeping things clean.the bartenders admirable job hustling despite fact people tipthe late night pizza available 6 surprisingly goodthe club mangu far happening club seen dr sadly negativesthe problem encountered quality room, room 2 twin beds pushed king appropriate married couple non functional ac non functional fan shower better described slow drip alternated ice cold scaldingly hot, pretty miserable night ac nor fan worked, subsequently allocated non renovated room, rest group allocated renovated rooms, getting moved renovated room ended major challenge, kept informed manager not not approval finally manager did arrive nect morning tried stay office reception attendant try pass messages forth, feel ridiculous, insisted speaking manager directly, tried say resort complete lie later 60 capacity no renovated rooms available, seeing people wheeling suitcases different buildings resort morning check, finally 3 trips reception culminating asking meeting general manager renovated room finally magically appeared, really no reason situation point, given 4 problems room plenty rooms available moved immediately, experience management issue lack managers rarely available repeated scenarios times remainder trip.the staff stop bothering just chilling attitude, example day left trying time bus pick airport, informed speak person coordinated bus currently lobby, went try not, told rep desk told theatre case property couple hours just wander trying, pretty annoying day leave wanted beach, asked just person coordinating bus make phone bus time just send message room time, experience not terrible right think just shows pervasive attitude staff.there constant stream people complaining various things desk created negative atmosphere quickly eroded confidence things run, food not good, consensus quickly emerged buffet best choice opposed specialty restaurants, interesting phenomenon restaurants nearly line door buffet, issues bathroom second day onward.the reception staff lack constant manager presence leaves guests impression nobody turn problems, quick example working fitness room afternoon, employee duty approached asked told god number asked ranked, told christian, bit loss respond just smiled returned workout, exchange proceeded corner fitness room chanting various prayers voice spiritu sankti, went 20 minutes workout, earlier frustrations desk thought told story just laugh funny colleague bothered tell anybody, negative quality nighttime entertainment, actually low expectations previous trips, occidental took things new low, example night mc spent 45 minutes playing thinking number 75 95 game 120 140 guessed, problem staff ignoring not disturb signs, twice walked taking nap.a final issue discuss not completely hotels fault played role, asked concierge book deep sea fishing, recommended company, spoke owner person arranged specific deal, wanted fish caught cleaned staff cooked local restaurant, quoted price type package told friend owned restaurant agreed cook fish favor long bought drinks orders restaurant, went caught 2 large mahi mahi took shore series unpleasant episodes, boat staff told usually fish fish, argue fact agreed owner fish, none staff wanted clean fish additional tip discussed point owner, finally restaurant owner told not cook fish unless got extra fish not eat spot no good promised cooked fish wives girlfriends, feel like everybody constantly trying scam piece possible chance, finally got fish cooked small local place nearby reasonable sum not pay exact negotiations, owner boat not available time anybody, despite success trip terms fish actually returned really bummed dr felt everybody trying scam, resolved not leave resort trips, really suggest avoiding leaving resort, finally actually ended funny joke staff managed incorrectly spell happy 25th anniversary cake ordered aunt uncle, conclude just avoid occidental, order improve matters property think completely overhaul management rethink organize hotel,