warning all-read going, went bahia 4-11. felt important share experience did read posts site prior booking.day 1 friday arrived hotel bus hotel tags luggage tell ahead room, luggage site realized room luggage voucher different room came keys gave bus no check required gold, proceeded room luggage tag walking 20min no help room, tried key nothing, walked 20min 2nd room key 2 worked no luggage room, called desk waited 2 hrs luggage came room, needed desk key safe pay, walked grounds 3hrs finding right reception, did ask employees way pointed wrong direction, decided let slide.day 2 sat early went reception book al la cartes told 2/4 restaurants choose closed week, asked 2x said no forced eat restaurants didn__<c7>_<e9>_ like.spent day pool beautiful day dinner went al la carte portions small service acceptableday 3 sun spent day pool evening al la carte dinner menu exactly night service little better technically different restaurant day 4 mon went day trip bavarro runners awesome trip day touring island.dinner buffet substandard classify food 3 star resortday 5 tues 11:00 went massage body wraps treatments 8/10 sevice spa 9.5/10, went pool buffet dinner rating above.evening vacation turned nightmare went disco resort opens 12am, disco small overall not happening place having good time walking slipped floor, landed pool alcohol glass dropped glass earlier, right hand cut glass wrist pain, went bar napkins stop bleeding bartender saw hand held bar ledge poured alcohol clean wounds, went room called resort medical center no idea, apprx 2:15am medical center told can__<c7>_<e9>_ right come morning, asked bring tenser bandage refused, upset pain began walk medical center suppose 24hrs room service, 5 min walk couldn__<c7>_<e9>_ changed mind headed room, locked unknowing friends left room come look, knocking door room service employee saw called 2 managers let, managers came saw hand drove medical center, females center obviously upset woke told 120 dr. told travellers insurance told room, point tired frustrated pain asked tenser bandage pay, charged 10us bandage ask times hand, driven room nightday 6 wed went breakfast room called insurance company assistance immense pain, insurance co. organized called medical center faxed forms told way, got medical center 10min later sign door saying stepped 30min, waited 40 min didn__<c7>_<e9>_ look told coming hospital.went hospital ambulance 30 min drive x-rayed arm wrist broken gave cast hand elbow insurance covered 100, realized bring hospital no transportation hospital, paid 30 just resort.got just time al la carte dinner good night went bed earlyday 7 thurs early went reception directed insurance accident incident report, spent 20 min explaining employee happened wrote assumed concern going taken seriously, called manager basically said sorry thanks letting know told wanted documented happened property response don__<c7>_<e9>_ know happened could__<c7>_<e9><U+009D>e happened didn__<c7>_<e9>_ pay treatment like, explained employees encountered evening told didn__<c7>_<e9>_ names couldn__<c7>_<e9>_, asked manager told wasn__<c7>_<e9>_ available stormed upset.i went facial treatment booked monday girl doing treatment amazing brushed hair helped dress employee tried assist tried pool sit shade far hot cast stayed room entire day, apprx 5:00 called room told friends stay 4 days 3 nights free, told given experience far not stay plus confined room, advised did spa treatments total 300 appreciate settle, told check general manager hotel shortly, left room 7pm al la carte dinner reservation no, dinner went office needed check check 12hrs advance needed know, told didn__<c7>_<e9>_ answer waited 15min apparently talked manger told no free stay, asked contact info legal department told e-mail customer service refused provide number, asked general manager refused info, asked female manager michelle not gm talk appeared called told gone day, stormed, min later saw michelle walking grounds approached told need form documentation reported home try deal hotel wont deny, told talk gm report meet office day 10am.day 8 friday leaving day walked meeting michelle noticed ambulance middle grounds woman lying marble walkway pain, obvious slipped leg broken screaming pain, saw michelle scene, waited aside michelle definitely saw, 5min ambulance gone michelle took long way wouldn__<c7>_<e9>_ walk, tried catch called 3x finally turned, told knew busy leaving need know report rudely said office didn__<c7>_<e9>_ tell walked away, went office expecting form prepared document explaining reported handed form titled form__<c7>, asked didn__<c7>_<e9>_ provide 1st time come told wait hospital report, asked actually investigated spoken employees/managers contact accident said didn__<c7>_<e9>_ know, friend filled complaint form form wanted complain food handed, end storyit noted did contact air transat rep basically attitude hotel expect do__<c7> did explain wasn__<c7>_<e9>_ money simply asked help make situation better employees helping buffet sufficient denied happened honestly hell.on note good comment resort grounds immaculate, kept maintained 10/10 cleanliness 1/10 service,