hotel theft ruined vacation hotel opened sept 17 2007 guests week, happy stumble scouting hotels apt stay booked gobcn- commented post unexpectedly cancelled arrival stuck place stay la merce festival barcelona biggest year, like trying hotel times square new year eve, vacancies hotel 1. new 2. not ready guests, new, hotel towels straight factory not washed pilling shower, not ready, entire week sept 21 28 slept proper blanket comforter n't arrived, got chilly night gave fleece throw supplied sister hotel ciutat barcelona hotel lime green colour scheme red black white spare cold, drawback double beds singles adjoined n't bothered hotels linens separately fish sheets order sleep couple fall lie middle, beds hard firm so-so quality foam pillows, best qualities hotel location close las ramblas hear street noise somewhat walkable attractions bari gottic, designed clean stylish hotel not clean 10 rooms construction things like cement drippings not scraped linoleum floor room etc., importantly room safe not securely bolted floor.i travel cash coming korea unfavorable exchange rate preferred not use canadian visa card unsure korean credit cards work overseas turns did husband did n't, carried moneybelt time life like heard barcelona petty theft problems witnessing mass humanity las ramblas wallet separated person blink eye, saw hotel safe stored money explicitly advised hotel security briefing form given guests check-in use hotel safe not leave valuable objects large cash room, no central safe reception meant use safe room, day stay discovered contents hotel room safe missing, n't open lock code n't working, receptionist came master code unlocked safe gone, 1,700 euros husband passport missing, incredibly shocked shaken, hours police report investigation staff fingerprinted room brushed fingerprints, later discovered guest fake belgian passport invalid credit card adjoining room broken terrace not room room room steal bag day prior, came room unbolted shelving safe bolted dragged shelf safe room dragged shelf safe, switched safes, used rolling carry-on bag stole room carry safe, talk ingenious crime.we suffered not theft aftermath primarily dealing hotel manager manages ciutat barcelona hotel not elusive refused meet person accessible telephone staff evasive compensated, end says expedited insurance process euros returned finally day departure barcelona going venice weekend waiting usually 2 month-long process grateful not compensate costs recovering passport husband nationality korean going consulate barcelona discover honorary does n't issue passports informed embassy madrid new temporary passport traveled madrid train day 9 hour+ return trip wasted day insurance cover stolen money said.after theft shaken no energy appetite tour sights wanted gaudi buildings park guell forever teenager planned months trip husband week year notoriously short korean vacations managed link weekends time vacation time particularly precious squeezed day, belongings felt secure hotel thereafter.they gave cheque compensating lost euros signing document spanish indemnified claims, did n't want sign document said n't cheque, needed cash point basically blackmailed signing document.to add insult injury checking informed hotel payable robbery thing hotel, balked offered 25 reduction, refused threatened police not paying hotel, unbelievable, think hotel extremely apologetic offer no charge stay night 3 days trip absolutely ruined, told gladly paid entirety hotel trip went just planned incident caused hotel negligence lack security flimsy locks not checking guests properly not informing guests room theft completely marred stay barcelona, said pay room theft occurred compensated costs recovering husband passport, reiterated insurance covered lost money n't true usually insurance cover entire contents no, guests stolen bag surely receive reimbursement insurance company, plan pursue hotel wonder vain real stickler did n't responsibility liability n't fault guest, unlucky., end plane catch paid nights robbery gladly left hotel.incredibly attests petty crime problem barcelona absolutely beautiful city hotel guest room got bag stolen restaurant chair eating dinner, shaken accompanied police station file report, returned hotel n't fixed phone connection needed contact family boyfriend germany appeared unsympathetic, problems wi-fi connection, theft staff fine save manager professional apologetic theft, manager offered weakest apology night occured hard-line meant lot met face face, minimum heartfelt apology opinion.in mossos d'esquadra barcelona police young undercover vigilant excellent thorough impressive, got story theft bit bit uncovered things not hotel gave news, opposed random pickpocketing problem barcelona working hard resolve n't want lose tourists affects barcelonins treated crime quite seriously appeared inside job.all incredibly sad disappointing frustrating experience, hotel reacted affected things great deal stand proper felt free actually tour sights incident knowing working hard recover loss instead feeling insecure victimized.this hotel clearly not ready guests opened security properly established, cctv cameras helpful not entrance affixed terrace building, night area hopping wee hours c. tallers hotel located brightly lit deter muggings 4 star hotels corner.one receptionists said hotel overpriced 3 star hotel paying location newness minimalist style hotel, said walks 40 euros pocket.there wealth good hotel rooms apt stay opportunities barcelona city fabulous encourage seek,