unbelievably helpful staff reasons went barcelona stay constanza, location quiet street 20 minutes walk half tourist attractions bus routes taking 10 minutes walk bus station airport gerona, secondly comfort apartment floor kitchen terrace flooded light quiet night lots room stretch, thirdly value money paid 150 euros room sound lot barcelona standards reasonable apartment, important staff unbelievably helpful robbed day stay, sneak-thief stole wife bag citadella park, lost keys credit cards passports driving licences cash euros 23 pocket, felt vulnerable life foreign city no papers cross border plane not money buy meal saturday afternoon consulate bank shut, report loss spanish police cancel credit cards friend subsequently bank send money western union emergency passports french british consulates opened monday re-arrange holiday cancelling hotel reservations left right centre make arrangements locksmith meet got paris break flat approaching state shock doing dragged day day.to just examples kind problems ran, nearly straight home abandoning holiday western union branch went refused 5,000 euros bank wired bank omitted middle n't used birth passport, re-arrange holiday europcar refused let car reserved produce emergency driving licence french consulate not licence, ordeal staff reception constanza not kinder, nothing trouble, phoned faxed looked things web gave excellent advice, giselle contacted hotels alberto train running station minutes walk away passag dei greicia tiny station deep countryside 5 6 kilometres hotel near monastery poblet rheda marvellous got friend owner second western union branch let money needed continue holiday, tip iceberg help, really ca n't express gratitude, rescued disaster.we realised late thefts tourists major industry barcelona, special police station plaza del catalunya entirely devoted taking statements tourists robbed queues long peak periods got british french consulates half dozen officials dealing entire waiting-rooms victims frightening stories tell, saw thief stole bag attacked, case thieves ripped elderly irish lady bag hall airport thieves punctured tire car driver wife restaurant followed motorway stopped emergency lane came offered help consisting stealing wife bag seat, heard false police-cars pulling cars motorway rob, highway robbery alive autoroutes catalunya police quite unable it.so not sure barcelona end heard rolando villazon nathlie dessayes sing massenet manon liceu got monastery poblet wanted thirty years, stay constanza,