terrible resort husband extended family members stayed resort days beginning july, 25 travelled culturally diverse group, felt resort falls short 5 star rating areas, start trip disaster written, arrival airport tour company supposed provide transfers hotel airport sent small minivan 20 guests arrived flight, people fit van rest told cab pay receipt desk reimburse got hotel, arrival hotel course desk people know nothing refused pay trip, later trip discovered fact common practice people trying receive reimbursements desk, n't fall scam tried check asked wanted upgrade royal club aditional 15 usd person day, sounded like great deal travelled roayl club check area opposite end property, informed received incorrect info price actually going additional 300, took look royal club worth it- not, main desk check acknowledgement staff misinformed caused waste lot time, desk staff unhelpful rude no takes responsibility, manager available speak, room average- no near 5 star rating, cheap linens towels small tv old bathrooms, minibar pepsi 7-up gallon water use brush teeth, minibar refreshed days eventhough left maid tip daily, beach beautiful, miami not different beaches, beaches crowded chairs people towels rest resort, resorts row share beach lot activity, want watersports make reservation soon arrive, people nothing available, beach noisy people.the food drinks terrible, beer- presidente usually great beer- watered kegs, tiny little plastic cups drinks bars spread far portions beach, food recycled day day, really disgusting food saw buffet night served breakfast no problem, restaurants not better disappointing, went property local restaurant called langosta del caribe night try good meal, no luck, setting restaurant nice food expensive 75 lobster average, best thing scheduled power outage, saturday night turned power entire resort hours, means no air conditioning miserable, n't know happens know possibility, overall resort bad left days, caribbean better grand flamenco punta cana, stay away,