worst jw marriott stayed, 1st glance jw marriott like hidden gem miami downtown hotels 2nd glance poorly run franchise hotel bad staff faulty maintanance issues.i checked wednesday march 1st 2 night stay, arrived airport 10:30 pm immediately called hotel let know coming, told wanted order room service got ready arrived, lady phone hold said confirm order dinner menu 11:00 pm, hold 7 minutes came phone, called times did thing finally spoke night manager named florencia best person works took order, just beginning horror experienced checked room 2123 concierge floor, room numerous maintenance problems 1 tv volume control did not work2 air conditioner strange noise3 curtain falling offi got know engineer trip.the day spoke general manager named florencia told happened, did n't offer room tried say upgrade suite 299.00 night, n't believe 30 minutes arguing agreed comp previous night, mean discussion ridiculous, anyways literally got no sleep night viewing new room proceeded fall asleep original room dead tired, got phone 4:00 pm desk manager told hotel sold not soooo tired, told just stay original room tired said okay, got went eat came 11:30 pm room, time line 1 phone did n't work came engineer tried hour fix phone no luck, woke 4:00 little hungry called room service cereal milk, kicker ca n't drink 2 milk stomach problems told order taker like skim milk said 3 times, think waiter brings room, 2 milk course, kicker tried tell 5 minutes milk brought skim believed looked ultra carefully determined 2, finally screamed not skim milk said oh skim milk not 2, just looked shook head disgust, summed stay horrible excuse marriott, line decides stay need aware staff n't speak good english 1 service button handles departments ask let say desk extension, lastly general manager property florencia forget worst general manager seen, tried asking boss not tell corporate office kept saying, fially gentleman named mr. glass owns hotel tried reach unsuccessfully.sorry long review needs know experienced horrible hotel, told gm post review trip advisor did not care maybe people n't stay,