n't stay nob hill hotel cleanliness professionalism matters wife chose celebrate 15th wedding anniversary visiting san francisco february 20 23 2004. impressed visited nob hill hotel__<c7>_<e9>_ internet web-site initial check-in saw room fact asked sign statement acknowledging accountable specified charge cut short planned stay 24 hours notice precursor come.the morning ants bath room, returned room late second night stay ants bath room, advised situation young lady apologetic advised try room similar spent nights, advised not happen 3:00 leave note relief advise situation plan switch comparable room, facilitate switching rooms wife cut short planned itinerary day required not sights wanted visit, return hotel change shift came change attitude, new clerk did not cooperative spirit young lady spoke earlier advised left message house keeping rectify problem, explained not consistent earlier agreement advised wanted different room smaller room, advised given complimentary check-in, explained agreement lady earlier shift advised young lady wrong make agreement, point wife came lobby room advise maid shown raid care ants, don__<c7>_<e9>_ know wife spending considerable money romantic weekend don__<c7>_<e9>_ want smell noxious odor, point tried explain lady desk choices offered not acceptable confrontational dismissive, basically stopped listening concerns, strange city 3,000 miles home sunday afternoon tickets blanket babylon__<c7> hours later forced make choices 1. run original room tolerate ants, not acceptable choice not spending 70 night share ants, no desire bring little visitors home us.2, let maid spray room forced tolerate noxious odor, not tenable choice odor bound headache, not spending 70 privilege getting sick.3, leave hotel try accommodations evening, couldn__<c7>_<e9>_ action signed aforementioned acknowledgement charged cut stay short, addition stranger san francisco not sure settled time make purchased tickets, 4. accept smaller room hope management hotel placed importance customer service lady desk demonstrated.as think none choices viewed particularly desirable, went options thought painful options presented, went new room disappointed, room extremely small, barely room room wife walk past, 85 room__<c7>_<e9>_ area taken bed far spacious, addition room hot couldn__<c7>_<e9>_ control n room regulate heat, evening ants room.this incident chilling effect day visit san francisco, not did incident two-three hours middle day stress having deal situation not mention rudeness staff cast pallor did, supposed fun romantic weekend proved incident focal point day.the morning went checkout dealt pleasant young lady, demonstrated professionalism empathy exhibited day earlier, worthwhile point wife advised travel agent secure bigger room double making arrangements knew spending room lowest price quoted, second lady__<c7>_<e9>_ statement received room upgrade check-in appears erroneous, belief substantiated conversation lady advised rate run house people paying paid usually provided queen-size room.in response concerns voiced lady contacted somebody management structure conveyed gist matter individual phone, got explanation individual end line ask brought food room, answer no room refrigerator, wouldn__<c7>_<e9>_ reasonable expect acceptable food room reasonable expect somebody prior food room, mary finished conversation advised authorized 10, somebody management think adequate compensation inconvenience rudeness stress force deal earlier insulting caused feel organization views customer service afterthought priority, belief substantiated visa card representative conveyed results conversation occurred member hotel__<c7>_<e9>_ staff concerning dissatisfaction, according visa representative individual spoke advised nob hill hotel star hotel wouldn__<c7>_<e9>_ problems like i__<c7>_<e9><U+009D>e described, situation little annoyed highlights significant deficiencies organization__<c7>_<e9>_ customer service practices, afternoon wife feel punished raising issue resolved easily organization responded embarrassment arrogance displayed day subsequently members hotel__<c7>_<e9>_ staff, travel agent wrote letters hotel__<c7>_<e9>_ manager regarding dissatifaction received no response substantiates belief organization does not place emphasis customer service, view preceiding strongly recommend staying away hotel,