dirty unaccommodating hotel misleading website lobby considered lovely rest place veritable dump, stay nights feb 12 13 2006. daily rate tax 155.98 superior queen non-refundable check-in, arrived early 11:15 a.m. refused early check no surprise busy city day pro-bowl, okay worked hospitality business dozen years n't problem far concerned, asked hotel secure luggage check told no problem, asked suggestions spend time hour wait check basically brushed told walk beach, beach absolutely not close, look grossly misleading website photos lovely rooms views mountains diamondhead waikiki beach golf course implied nearby, not, takes good minutes walk rocky end beach busy streets need crossed, public restroom end waikiki beach n't recommend, changed army museum, ca n't imagine golf course located, spent couple hours beach got lunch headed hotel wait lounge check time, arrived secured luggage luggage cart outside drive-up entry hotel, needed couple things went bags suitcase looking approached hotel bell staff security staff, absolutely no nearby, driven taken luggage unattended cart driven, security non existent claim staff, sat used lounge check, despite on-line reviews year ago complaining closed waterfall pool hotel advertises open promote great feature hotel, figured opened reviews year old, not open, filled slimy green water attracting rats breeding various bugs saw, having field day surrounded dead vegetation, pool located hotel shallow tiny time visiting filled droppings trees, did not attempting clean pool, sauna bath house not clean, did not use, told hotel staff amenities hotel, did discover lounge closed gift shop, checked room asked luggage told taken, got room no luggage, tried desk hotel phone did n't work, ended using cell phone ask luggage, arrived half hour later, mid-afternoon not busy, room, pathetic, dirty, smelly, moldy, mismatched furniture nothing era, certainly not superior queen pictured website, shreds bed lying floor hanging box spring, blanket bedspread riddled burn holes, sheets appeared clean unused, shutter door yes shutter hardly private, bathroom covered dust dirt cabinet doors bathroom, no towel racks hand towel bathroom sink, wallpaper peeling covered mold mildew, huge chunks paint peeling ceiling covered mildew, shower curtain hung track no bars hooks hang wet towels bathing suits, no bathroom fan hairdryer, tub slick extremely dangerous no mat nor bathmat cover slick tile floor step showered, corners tub met wall edges fixtures covered slimy black mold, cabinet sink moldy dirt toilet, nearby room assume nearby used water hear glugging drain water level toilet, door balcony/lanai did not lock, huge sliding glass door basically fenced-in ledge, not face standing balcony stand side-by-side, no view tall city buildings swamp room waterfall pool mentioned, ledge wet drippings air conditioners upper floors, neighborhood noisy great deal traffic main streets end town runs hotel canal, busy street half block away opposite direction sandwiched busiest access egress streets area honolulu used constantly emergency vehicles, reported website hotel does face tiny quiet one-way street big deal, barking dogs hotel located area older residential rental housing units, carpeting stained great big splashes i-don't-know-what, did not look attempt clean, refrigerator barely cool apparently warped door floor tip open, closet lost half space large circuit breaker panel located, panel fully accessible flipped breakers night, in-room safe floor closet prone position floor order use, 19 inch tv located desk approximately 18 feet away bed, placed desk blocking tv high-backed restaurant chair reminded ones chinese buffet, round table dusty ancient half-round stuffed velour chair n't sit, chair left-over 1970 style doctor waiting room chair, nothing matched, bedside lamps covered dried white splattered substance unknown origin did not touch use, lampshades lamps stained dusty, dust-covered extension cord hung mattress bed bolted headboard plugs, wet bar dirty note indicating charges incurred used coffee tea tray, left hotel morning 8:15 spoke housekeeping staff hallway left, returned hotel 5:30 p.m. room not touched, chased housekeeper got fresh towels service room, door room did not lock unless pushed fingers latch pull discovery luckily, returned room retrieve forgotten item, parking 12 night in-room brochure, not local shuttle service advertised website, did not use restaurants room dirty did n't dare venture restaurants, lounge closed apparently quite time, reported, expressions concern dissatisfaction met blank stares completely ignored desk staff, man just laughed said busy, check-out asked general manager, handed comment card directly told extremely disappointed accommodations wanted sure got card said absolutely nothing nor did look, just took card opened placed desk, tried bellman room assistance taking luggage 7 bags phone not operating, check-out asked desk bellman sent help luggage told, told phone did not work said contact bellman, went room waited no appeared, ended making trips luggage, not allowed use luggage carts way told strictly bellman use, stood waited shuttle bus 20 minutes, no time did hotel approach discuss dissatisfaction apologize, additionally waited shuttle noticed thousands tiny white bugs crawling door ash-can neglected area, luggage away door sidewalk away swarms, n't know seen like tiny little white bugs, case wondering chose not change hotels nights hotel charged fully entire reservation said 72-hour cancellation policy, needed couple nights stayed wanted enjoy days moving luggage hotels just did n't fit agenda, just n't worth additional 20 30 cab fare dollars room able pro-bowl remember, bought sanitizer sprayed room sheets opened sliding door let breeze blow freshen things went sleep, hawaii weeks nights end waikiki queen kapiolani highly recommend, spotlessly clean staffed friendly people know customer service, expensive place fabulous location tourists.we not fussy people did expect nice room attentive hotel staff cleanliness nice pool quiet night, did not hotel says offers, apparently no control lies tell property website, understand advertising website way mark, impression place run off-island owners interested line, overheard hallway appears trying sell rooms condos making money days, definitely not place stay honolulu, want lobby drop look, paste poster angels clouds doves ceiling look, good thing stay hotel easier leave beautiful hawaii come home,