second visit palma real prfect returned palma real june 6-12th, previously october large family group including kids time returned solo anniversary trip.we wonderful trip october worried n't just great, highlights reservation note did make reservations sol melia.com price match guarentee expensive rate terms online 48 hrs honor rate minus 10 able cheaper expedia saved 350- good start check in/out painless ting did stick oct given champaign check time draft beer little strange welcome beverage room beautiful asked romantic room given floor room beautiful view, interesting did pamphlet addressing service room, think response negative reviews indifferent service complaints pamphlet stated respond 15 min complaint acceptable resolution 2 hrs, did trouble tub attended fixed 1 hr.we tipped beverage man asked fridge filled presidente sure cool ready.royal service did not, feel did not miss, no trouble getting bed pool making dinner reservations day.romance package worked romance dept arrange passion package hotel website included ammenities breakfast mimosa bed beautiful jacuzzi tub decroations candlelight night couples massage 10 spa tx far incredible thing dinner stars romantic dinner 2 beach champaign waiter delicious menu, incredible, arranged photographer francisco photograph evening, truly priceless hubby frugal did not care price tag want special highly reccommend, food/service not believe reviews say tip treated badly definitley going people, brought 200 singles tipped 1-5 regularly treated like king queen, buffet restaurante newspaper brought waiter fresh juice use needed, staff definitley speak alot english oct feel response reviews, remembered names drinks etc.special staff include lenin course lenin pool bar memorable got, fransisco pool bar, juaqin jenfry lounge upstairs excellent, carlos mojitos sky bar wonderful staff passion, fredrico buffet, restaurante atmosphere upscale restaurnte big city, great meal vento comparable upscale restaurante ate twice passion meal better, tepanki restaurant excellent, lets face paying include shelf drinks lush accomodations entertainment not expecting 5 star gourmet meals new york city, did enjoy meals did not sick.pool stated previously gorgeous bar jacuzzi water lounge chairs.spa facilities technicians 1st class, husband did treatments spent time hydro area, equal spa us.nightife improved october weaker area, casino fun table games not slots.activites did snorkling fort 1 hr trip, included swam alot fish recommended bring breads attract fish really worked, just relaxed, vacation club visible aggressive time, trip just politely declined offer, tips bring conditioner hair, conditioning shampoo just n't, gentlemen remember dress pants restaurantes run men forgitten pack wonderful time twice definitely return visit,