choice resort, complaint letter choiceduring holiday suffered following problems booked caribbean spa suite 5 people according brochure states caribbean spa suites sleeping 2 adults 3 children 3 adults 1 child 4 adults 2 double beds, facilities junior suites jacuzzi coffee maker mini-bar inc. national alcoholic beverages hairdryer table large balcony, junior suite guests vip package private check-in fruit basket concierge service bathrobes slippers iron ironing board motorised water sports 1 hour stay 24 hour room service plus living area sofa bed bathroom separate bath shower, vip service includes daily in-room tropical fruits special spa package.1, arrival resort no representative meet, fraught long check supposed vip given room, booked caribbean spa suite 5. got room king-size bed sofa bed, immediately went reception report told happy room nice view, informed desk hotel overbooked, explained not problem sort, told room couple days exactly pointless, explaining bed sofa bed inadequate probably illegal persons just shrugged, insist single bed room children, job took hours, girls sharing sofa bed entire holiday.2, 14th immediately went choice representative express concerns tried help given brush reception, explained room size stated no use, told 8 days spoke mauro guest services insisted come living rooms double beds sofa bed start 3, arrival no vip check no tropical fruit basket room, no tropical fruit platter roomno alcohol fridge.no separate bath shower, airconditioning leaked floors bad maid actually left towel floor soak, bedroom door smashed broken, bath plug broken, no slippers bath robes.4, faults reported reception immediately 30 minute wait reception daily basis 20 minutes time expand further.5, received towel vouchers people request vouchers 20 minute wait speak 6. children__<c7>_<e9>_ wristbands came went numerous times replaced end holiday.7, sofa bed not arrival despite asking single day bedding did not receive bedding days girls forced share sofa bed no pillows just cushions sofa bed no sheets huddle blanket taken bed nights.8, day went guest services did not receive correct towels room left persons despite repeatedly told us.9, day went guest services did not receive beer fridge.10, day went guest services did not receive tropical fruit platter.11, day went guest services locked patio door day maid kept leaving unlocked issue resolved carry valuables risk leaving unlocked room.12, went children banana boats told children not included not stated brochure, people room included vouchers, misleading brochure.13, bath robes taken away no reason took requests days no explanation time spent guest services.14, 7 days room keys stopped working visits reception 20 minutes wait time worked again.15, not receiving alcohol fridge day spoke guest services ordering bottle wine room using room service, told absolutely fine just, took numerous attempts minutes room service told no wine/alcohol not included room service, guest services clearly don__<c7>_<e9>_ know brochure misleading fact also.16, 21st december no hot water room reported immediately guest services said sort, problem persisted 22nd 23rd 24th december, reported day guest services nothing sorted, children forced sleep cramped conditions not luxury shower bath, 21st 22nd december no cold water either.17, 23rd december waited hour representative attend point tears guest services failed sort issues, told finally arrived choice book wrong times listed just example ineptitude organisation, missed spa package waiting nothing got sorted out.altogether worst holiday worst customer service encountered world, representative lines people day just complaining service hotel, fact recognized second day told dealing hotel no, testament fact fully aware major issues hotel, whilst appreciate hotel recently changed hands no excuse abysmal time, faults reported resolved fair, told daily deal sort problems happen wrong, despite assurances representative.from brochure totally tropical taste 24 hour all-inclusive ocean bavar<U+008F><U+0082><d9> spa beach resort resident pink flamingos, wanting unwind it__<c7>_<e9>_ perfect choice pools swim-up bar beachfront spa pampered look crystal-clear waters, certainly did not chance unwind pampered weren__<c7>_<e9>_ flamingos, wasted days holiday just trying holiday paid dream christmas holiday nothing short nightmare thanks hotel company, need look holiday watchdog sites trip advisor bad place,